Support

A little help, when you need it.

Questions about your alarm, journal, account, or a purchase? Start here.

Effective October 15, 2026

Get in touch

How can we help?

Include your app version, iPhone model, iOS version, and a brief description of the issue. Please don’t send passwords, payment-card details, or private journal entries.

Alarm troubleshooting

Check that the alarm is enabled and its time and repeat days are correct.
Review the permissions requested by the app in iPhone Settings. Test the alarm on your device before relying on it.
Keep your device charged. Device settings, permissions, software changes, or hardware issues can affect alarm behavior.
For a time-critical event, use a separate backup alarm. Emergency dismissal remains available; journaling is optional.

Your journal

Entries are saved locally on your device. Signing in does not upload your journal or sync it to another phone. Deleting an account is separate from deleting local journal data.

For a saving issue, keep your draft open and contact support before reinstalling or clearing app data. Removing the app or its data can remove local entries.

Accounts and deletion

To manage or delete an optional account, open Settings → Your account. The account deletion action removes the sign-in account and associated server records when the request completes; local alarms and journals remain on the device.

If an account request fails, contact support. Do not include your password. Account deletion does not cancel an Apple subscription.

Subscriptions and refunds

For Apple billing, cancellation, restoring purchases, and refunds, see Subscription information.